Ifeanyi

• Developed and deployed a cutting-edge a real-time transaction monitoring and reporting system using Database, Azure IaaS, PaaS, SaaS, leading to a 30% reduction in fraudulent transactions and false positives.
• Designed and implemented an automated reconciliation system utilizing Power Apps, Power Automate, API, RPA, SQL, Python, and Finacle, resulting in a 60% reduction in manual intervention and a substantial improvement in accuracy.
• Collaborated with cross-functional teams to conduct comprehensive risk assessments and compliance audits, proactively identifying and rectifying potential vulnerabilities in automated processes within on-premises and cloud infrastructures.
• Implemented day-to-day backup, monitoring and optimization of infrastructures and services, leading to over 40% increase in operational efficiency
• Provided expert technical support to identify, diagnose, analyze, research, and resolve moderate to highly complex production processing problems for internal customers.
• Conducted comprehensive training sessions for internal teams on automation best practices and tool usage, resulting in a more proficient and self-reliant workforce.

• Architected and implemented robust cloud solutions utilizing a diverse technology stack like Power Platform, Azure, AWS, DevOps tools and Databases, resulting in a 20% increase in operational efficiency.
• Led a team of 20 engineers in the successful migration of critical applications to the cloud, achieving seamless integration and improved performance.
• Served as the primary point of escalation to reproduce, troubleshoot and resolve complex technical issues, resulting in 80% customers’ satisfaction.
• Designed and implemented a data management strategy, and ETL processes using Python, SQL, SSIS, Azure Data Factory, Azure Synapse, Power Platform and REST APIs, resulting in a 25% reduction in data processing time and improved analytics capabilities.
• Identified gaps in processes, project management and usage of tools by mentoring junior members, and growing the team’s technical capabilities, leading to a 50% increase in team collaboration.

Skills: Linux, Continuous Integration and Continuous Delivery (CI/CD), Amazon Web Services (AWS), GitHub, Ansible, CircleCI, Python

• Worked directly with Microsoft Premier partners within Africa and EMEA region in translating abstract business requirements into actionable technical requirements which can be executed using Power Platform, Dynamics 365, SharePoint, Power BI, SQL, Azure, M365 and third-party integrations.
• Set up an automation system through Power Automate based on predefined criteria.
• Developed and implemented cross-platform Canvas and Model-Based Driven applications in Power Apps using Dataverse, SQL Database, SharePoint, etc.
• Implemented custom connections in Power Apps and Azure using end-to-end REST APIs. 
• Provided platform licensing and design answers to enterprise customers.
• Configured of applications and users authentications and authorizations in Azure AD such as 2FA, SSO, RBAC, Security Group, App Registration, administrative task using PowerShell script, Power Platform environment administrations.
• Set up of data workflows (Pipelines) and ETL systems from on-premises data stores (e.g., Oracle, MySQL, SQL Server)and cloud data solutions (e.g., AWS, IBM, Azure) into Microsoft Dataverse.
• Coached and Mentored Junior Engineers in the team on the product lifecycle and use-cases.
• Handled internal escalations with the Team Leads and SMEs daily based on customers technical requirements and other support processes.
• Maintained good relationships with customers and ensuring that their support requests are resolved within the agreed SLA.
• Initiated a structured activity for Customers, in compliance with the internal rules and procedures of the Company, and the internal Regulations.
• Incidence Management experience – including managing business expectations and communications for clients.
• Collaborated with other Onsite partners and remote IT support teams to troubleshoot and resolve issues related to services in the IT environments.
• Collaborated with the Product and Engineering team to improve and resolve cross-product issues.

• Developed, deployed, and managed scalable applications from evaluation to final release using development stacks like WordPress, Laravel, JavaScript, SQL Database, and Plugins.
• Teamed up with current clients to understand the needs for improved functionality and communicated with internal teams and clients to develop enhancements that boosted client satisfaction by 30%.
• Ensured all technical issues were ticketed, responding to level 1 and 2 tickets from users of the applications. and administered a knowledge base portal for FAQs from customers.

• Built and maintained application that scaled to over 300 daily users, communicating with cross-functional team regarding product and design.
• Added features to the web app with over 500+ monthly users, enabling audio and video uploads using Laravel and JavaScript.
• Diagnosed issues causing slow speeds in applications, and documented the process to making the database query system more robust.
• Acquired and ingested data to build and maintain data pipelines that led to discovering an opportunity for a new improvements, thereby boosting users engagements by 20%.
• Built aggregates and ETL pipelines using SSRS and SSIS for reporting and leveraged on Power BI to build data visualizations based on users’ engagements to the organization in every three months.

• Planned, prepared, and researched teaching materials especially on IT trainings.
• Enlightened the general staff on how to use specialist applications such as network router and switch, Data management systems as well as keeping IT skills and knowledge up to date.
• Administered students’ academic results database using storage systems like SQL, Microsoft Access, and Excel

• Provided solutions to customers’ and employees’ complaints through email and calls.
• Monitored and maintained computer systems, application software, and networks media.
• Performed system troubleshooting, and diagnosed, and resolved hardware/software faults.
• Designed and implemented efficient end-user feedback and error reporting systems.